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What Our Customers Have To Say This is a sampling of letters we receive from satisfied customers from all around the country. Select a city to go directly to a specific testimonial or scroll through them all. Sherwood, AR "We were so grateful to have our insurance with Church Mutual. You answered all our questions in such a helpful, friendly manner, and the company came through with the needed funds in a timely fashion. And, of course, we intend to stay with Church Mutual." Barbara McDonald, Clerk First Church of Christ, Scientist Clinton, AR "I would like to say that we are more than satisfied with the prompt service and the adjustment we received, it was much more than I had expected." Ron Ivie, Pastor Immanuel Baptist Church Cloquet, MN "On behalf of the congregation, I would like to express thanks and appreciation to Church Mutual for efficiently handling this claim, and for your generous time allowance for completing the repairs." Gary F. Schluter, President Our Redeemer Lutheran Church and Preschool Chanhassen, MN "We are used to top-notch service from our local Church Mutual rep, Tom Claveau, and I had always hoped that should the situation arise that we needed to make a major claim that the claim would be handled in the same professional and efficient manner. Tim Smith did just that. Because of the service I have experienced with Tom and Tim, I will not hesitate to recommend Church Mutual to other churches that I come in contact with." Sandy Olson, Business Administrator Westwood Community Church Lake Oswego, OR "In the past three years, I can say that I have been more than pleased with the claims persons in Wisconsin and their ability to have an adjuster out within 24 to 48 hours when necessary. They are extremely prompt in paying, also. I have found Church Mutual to be extremely fair. Our Insurance Committee, Finance Committee and the Board of Trustees feel Church Mutual is tops." Marlyn Flanders Insurance Administrator, Finance Assistant The Diocese of Oregon Chicago, IL "Our church officers join me in thanking you for your excellent, timely and compassionate service. We are grateful." Reverend Dr. Gordon Neil Butcher Edgewater Presbyterian Church Fair Oaks, CA "You were a blessing for me! I was under a very stressful situation for a couple of weeks as we worked to get 120 people on their way on a missions trip to Mexico. As I continued to call you for answers and help, you were wonderful - helpful, uplifting, a delight to work with. You greatly helped to ease the stress I was under, helped me laugh, and helped us get to Mexico. You were an answer to prayer. Thank you so much. God bless you richly. It was an awesome mission trip! We saw God working in lives! With Christian love! My sincere thanks." Ruthann Sneed Sunrise Community Church Attica, KS "I just absolutely love the efficiency, the courteousness, the promptness, the sweetness, and the genuine interest that you both have shown. Since I used to be an English teacher, I can still say that you both have earned A+'s. Of course, I cannot place that grade in my grade book, but both of your grades are in my memory because you both deserve extremely high marks which is what you both have earned, in my opinion." Lora Head, Secretary Attica Assembly of God Milwaukee, WI "How can I express thanks to you for covering the damages to our church when the estimate was never sent to you in the appointed time frame. You certainly went "to bat" for us to cover our loss. This proves that we carry our insurance with the BEST company available." Norma L. Mueller, Treasurer Trinity Evangelical Lutheran Church Platte Woods, MO "Both myself and my parish have had coverage from Church Mutual for a goodly number of years. The response and treatment received on this claim only re-enforces our decision and assures us that we will continue our coverage with your firm for the years to come. Pastor R. R. Krueger Christ Lutheran Church Asheboro, NC "I'm writing to express my deep appreciation for the excellent services of our agent, Mr. Keith Bell. Mr. Bell gives Mount Shepherd Retreat Center unqualified attention and service. On a scale of one to ten with ten being excellent, he rates a ‘20.’ We were recently approached by another insurance company seeking our business. Their rates were lower. But we recalled the excellent coverage we have through Church Mutual and, most importantly, Mr. Bell's knowledge of insurance, especially as it related to camping, and decided that paying the higher premium was worth it." Reverend Kent Shrader, CCD Mount Shepherd Retreat Center Houston, TX "I wanted to write you concerning Mrs. Michelle Thimm. Mrs. Thimm has worked with us through the years on our claims and she is literally - Fantastic. She is very kind, polite, considerate, and professional. I have never worked with anyone on insurance claims that is as great to work with as she. I would also like to thank Church Mutual for the great company that you are. We are very pleased with our coverage and support. Keep up the Great Work!!!" Dr. Lester A. Roch, Pastor Apostolic Tabernacle "It has been just a week since a possible tornado hit our church. We were devastated at the amount of damage it created and it seemed hopeless that we could get the buildings useable for Sunday services. I phoned the 1-800 number of your company early Tuesday and immediately you responded with such courtesy and concern expressed by the person I talked with, and also the person you appointed to come and be the adjuster was so gracious and understanding. A clean-up crew arrived that day and began to work on the damage in such a timely manner that we had all of our facilities for use yesterday, Sunday. I just have to say thank you for the quick and effective way you responded!" Dr. Bill Coulter, Senior Pastor Spring Branch Church of the Nazarene Dallas, TX "I am writing you on behalf of our church and myself to thank you for your prompt service and care you gave to our church in our time of loss. We pray God's blessing on you all for being there for us." Pastor Harold Patton Greater Friendly Chapel Baptist Church Merrill, WI "I would also like to thank you for the prompt and professional manner with which you've handled our claim. It was most reassuring to us when you came out on the day of the accident and helped us cope with the situation. It is certainly good to know that Church Mutual is there when needed." Richard J. Lehman Homeowner Weeping Water, NE "We appreciate all that you have done for us during this time for our church. Your help with our loss has been superb." Reverend Roger Walterhouse Faith Missionary Church Portage, WI "My business relationship with Church Mutual began in the mid 1970s and has continued, uninterrupted, to the present. On at least two occasions churches I pastored were covered by local agents and companies. As we moved toward a business approach to comparing policies and competitive costs, Church Mutual consistently offered us the best coverage with the lowest premium. It makes sense as one understands the company is committed to the task of insuring only church and church-related buildings and real estate. Church Mutual is well versed in the unique insurance needs represented by all sized churches and staffs. I recommend Church Mutual to the congregations of the Wisconsin United Methodist Annual Conference. You will find them to be highly professional and faithful to their mission." Reverend Roger W. Clapp Portage United Methodist Church Sparta, TN "On behalf of God's church at Bear Cove, we want to thank you for all the hard and extra work that you did in handling our tornado damage and insurance claim. We are well pleased with your diligence and willingness to work with us." Dave Shelley, Pastor Bear Cove Baptist Church Gillette, WY "Church Mutual was there with help when we needed them." Daniel L. Lush, Pastor First United Methodist Church Stamford, CT "Although the initial impetus to consider Church Mutual as our insurance carrier was a cost savings of over $1200 per year for our historic buildings, I have since found that it has been very beneficial to deal directly with you as a representative who has been readily available to clarify our coverage issues. You made sure that we had adequate insurance in all areas dealing with property, liability, workman's comp, boiler and trustee coverage. You pointed out some repairs that we needed to accomplish before your coverage kicked in. Those repairs prevented future problems and avoided what would have been more costly repairs if left unattended. You have been responsive in clearing up any questions of coverage, and your billing department has been helpful in clarifying the most effective payment methods for the three different policies that we now have. Dealing with you and your associates has resulted in a very satisfactory relationship, and we are satisfied in having switched to your company." Spike Vrusho, Treasurer Unitarian Universalist Society in Stamford Molalla, OR "This letter is to express our sincere appreciation for your rapid response and follow-up attention to our recent claim. Your support and guidance were very helpful in keeping our losses to a minimum and restoring the normal use of our church building in good time. Also, we are very happy with the speedy settlement of our claim." Chan Bunke, Trustee Chairman Molalla United Methodist Church Upper Marlboro, MD "Thank you for the fantastic service that you provided for us during our recent loss. Your quick turn-around and payment are an encouragement, and helped us replace and repair the items involved. Once again, Church Mutual proves itself to be the compassionate and efficient company I have been involved with since the mid 80s! I have never regretted our decision to insure with Church Mutual, and look forward to a mutually satisfying relationship in the years ahead. May the Lord bless and prosper you as you provide your vital services." Dave Owczarski, Pastor Fellowship Baptist Church Henderson, KY "We would like to thank you and Church Mutual for your quick assistance concerning our claim. We hope we never have a claim such as this one, but we know if we do Church Mutual will be there for us." Jackie Somers, Financial Secretary Hyland Baptist Church White Plains, KY "We are completely satisfied with the final results, and we are overwhelmed by the attention given to this matter by you and everyone on Church Mutual's staff that we dealt with during this situation. Everyone acted in a very professional manner every time we contacted you with questions or situations. We certainly will and have recommended your company to our pastor friends and leaders of churches in our denomination as well as others." Rev. John Shoulta Mt. Carmel Cumberland Presbyterian Church Winterville, NC "We really appreciate Church Mutual's service and help during these times of crisis. At our recent Leadership Conference, I placed Church Mutual on our list of recommended business contacts." Alex Pappas, Business Administrator Faith and Victory Church Brainerd, MN "There are so many times when we deal with companies and people we take for granted the people who go 'above and beyond' the call of duty. I feel that these people should be recognized and appreciated because the truth is they are 'very special people' and 'very valuable employees'. I recently made a call to Church Mutual and talked with Tom Manti. Even though he was not our representative and I'm sure was very busy, he took the extra time and researched our account to find the answers to my questions. He was very prompt in getting back to me with the information I needed. I was very impressed with his professional and helpful manner and his obvious knowledge of insurance provided by Church Mutual." Tina Dunlap, Business Administrator Trinity Lutheran Church Rothschild, WI "As a group of 90 churches, the Great Lakes Baptist Conference is particularly focused on planting new churches. Our goal is to be starting 8-10 new churches each year. I am happy to say that we feel very good about the service you provided for us, so we continue to point these new churches in the direction of Church Mutual." Dan L. Bettger, Administrative Assistant Great Lakes Baptist Conference Colorado Springs, CO "Your representative proved to be an excellent listener and ready, willing and able to assist us more than her responsibilities as a Church Mutual representative required. For this we are deeply grateful." Rev. Michael J. McMahon Servants of the Holy Family Orland Park, IL "Just a note to say thanks for the kindness and courtesy you afforded us in our recent insurance claim. It wasn't a big claim but, at the same time, you folks at Church Mutual didn't have to take my word for it either. The claim involved cash and there was no way I could absolutely document it. What I'm trying to say is that you obviously trusted us, as we trust you. And that's the basis of any kind of solid relationship. It's nice when one is touched by the 'best of the human spirit.' And this is one example of that." Don Borling, Pastor All Saints Lutheran Church Spokane, WA "I am very happy with the service given by you and your agency, and especially by Church Mutual over our recent claim. Not only did you handle the reporting of the claim very quickly, but the claims agent, contacted me the next morning, and she made the arrangements for a claims payment faster than I have ever seen an insurance company act. I made the claim with you on a Tuesday morning, and by Saturday the claim check was in my hand with the afternoon mail. If any other organization wishes to find out about the success of Church Mutual, I will be happy to testify on the company's behalf." Father Kevin Vaillancourt, Pastor Our Lady of Guadalupe Church Reidsville, NC "We would like to recommend Church Mutual Insurance Company to other churches who would be interested in being covered by a reliable company. Please feel free to use this letter as a recommendation from this pastor who has had Church Mutual insurance for over 21 years." Pastor Bobby Rorrer Lawsonville Road Baptist Church Girard, IL "We are writing to tell you of the outstanding job we feel you and your company have done for us. We were surprised to learn that the boiler coverage you now offer on our policy has saved us over $275. This again demonstrates the progressive approach your company takes in providing our church's insurance needs." Fred Gates, Finance Committee Chairperson United Methodist Church of Girard Jacksonville, FL "I just wanted to say thanks for your very efficient and courteous help. People like you make my job so easy!" James B. Todd, Senior Pastor Northside Church of God Alexandria, VA "Just wanted to put in writing how much I appreciate all that you do for this office. With two districts and all the individual programs that we have under our umbrella, we do seem to generate a lot of questions. You have always been prompt in returning phone calls; given me what information is needed in the form needed; and most gracious in responding to all my concerns. Thank you for being so approachable and for doing your job so well." Sandy Theiss, Business Manager The United Methodist Church in Northern Virginia Brandon, MS "I would like to thank Church Mutual for the extraordinarily prompt response to our claim for our stolen garden tractor." Becky Adams, Administrator St. Peter's-by-the-Lake Episcopal Church Waldron, AR "I want to thank you and Arkansas Insurance Adjusting for their fair and equitable estimate and your prompt payment of the claim that made these needed repairs possible. I am deeply grateful and humbled by your excellent service." Pastor David Hines Mt. Moriah Community Church Charlottesville, VA "Thank you so much for your kind service on the phone. As Director of Personnel and Properties, I have had many opportunities to deal with Church Mutual employees. I have always found them more than helpful and you have exemplified that to a greater degree. Again, thank you." Danny McAllister Advancing Native Missions Savannah, GA (2) "Thank you for your loving service, which we so much appreciate. You make a positive difference in our world." Reverend Margee Grounds, Minister Unity Church of Savannah "Thank you so much for your prompt attention to and handling of this claim. Your quick, immediate and kind way of dealing with this loss is only another confirmation that Church Mutual Insurance is the only insurance for churches and pastors." Steven L. Hughes First Free Will Baptist Church Orlando, FL "I am particularly grateful for the manner in which Dawn Lemke responded to every single request I made of her on behalf of my client. The fact that this case was resolved in an incredible 28 days speaks to Ms. Lemke's commitment to the insured and, in my view, she also managed to save a significant amount in litigation costs." Lee A. Coppock David A. Paul & Associates, P.A. Overland, MO "Though I outlived three score and ten by 11 years, I'll still rank you in the highest group of my experiences. I certainly wish you the best of everything, the rest of your life, and when I die, I'll send all of the good angels that have been taking care of me to you. Thanks, again." Ellen Skaggs Overland Freewill Baptist Church Quemado, TX "I am writing to compliment you on your very efficient and friendly staff who have helped me with the various questions I have had concerning the insurance policies our church has with your company. While your menu system is speedy and easy to use, it is your personnel who make your company stand out. Over the years, I have called many different businesses with questions, so I have a vast reservoir of experience to compare your staff with. And your people are just fine! Thank you from a volunteer church treasurer who knows good service when she receives it!" Elizabeth P. Minney, Treasurer First Baptist Church Yampa, CO "After hearing several horror stories about workman's comp and how difficult it has been for some people to process their claims, we are thankful that you have shown nothing less than courtesy, efficiency and kindness towards us. Thank you so much for making this journey of pain, suffering and trials so much easier to bear. We know the Lord is working through you and your company in our behalf and we feel blessed. We would recommend Church Mutual without hesitancy to anyone." Mrs. Kathy Krey Mt. Elim Bible Camp Idabel, OK "I want to take this opportunity to convey our appreciation for the superb assistance provided us by Mr. Jim Bednarski. His handling of our claim made an otherwise challenging ordeal much easier. He was always available to us during the project and always provided clear and concise answers to our many, many questions." Pastor Doug Clements Calvary Missionary Baptist Church Kearney, NE "I wanted to take a minute to express my appreciation for all your efforts to help us through a difficult situation following the hail damage. We have had other smaller claims in the past, and in each and every case, we have been surprised and pleased at the quick response and ease of settlement. The insurance industry is historically one where delays and hassles are anticipated, but I am pleased to say Church Mutual is in a category all its own. Whether in person or on the telephone, your employees have been helpful, polite, and professional." Greg Swinney, CSF Ministry Director Christian Student Fellowship Medford, MA "We, the members of the Shiloh Baptist Church Trustee Ministry, cannot properly convey how much we sincerely appreciate the haste with which you were able to expedite the check to get our heating system taken care of. Church Mutual has certainly been a savior for us during this past year, and has sustained us as we continue to do God's work." Gwendolyn Blackburn, Secretary, Trustee Ministry Shiloh Baptist Church Marion, OH "I again want to thank you for the kind and considerate way in which Church Mutual handled my claim. The house is back in good condition and sealed up tight again. Thank you for the way you helped to put things back." Reverend Ronald Douglas Emmanuel Baptist Church Shirley, IN "I want to express appreciation on behalf of the congregation and staff for the overview presentation you made on May 29th. Thank you for being so well prepared and devoting your evening to us. We heard many positive comments about the extensive insurance policy and your clear explanations about our coverages. We are grateful for your work." Reverend Kurt Stone Shirley - Wilkinson Community United Methodist Church St. Paul, MN "Mount Olive Lutheran Church and Church Mutual Insurance Company have stood together for many years. We have always considered Church Mutual an insurance company that has a hallmark of honesty and integrity. When you have men and women the caliber of Bill Conrad (adjuster) it couldn't be any different. Thank you for your outstanding service." Glover Dohman, Property and Grounds Chairman Pastor Carl Henkel Mount Olive Evangelical Lutheran Church Kokomo, IN "I just want to take a moment to thank you again for all your prompt attention to this matter (claim). I can honestly say I have never dealt with such a cooperative and professional agency." Cindy Tudor, R.N. Kokomo, IN Columbus, GA "I am writing to thank you and your company for your service to our church over the last few years. The manner in which you assisted us through the trying times was over and above the call of duty. Often, large companies do not look out for the little guy, and we are grateful that you did look out for us." Mike Greene, Facilities Manager Saint Paul United Methodist Church Brewster, MA "Your Customer Service Representative took the time to understand completely what my questions and concerns were about our insurance needs. She truly did exactly what she promised in a VERY expedient time. As we know, everyone wants to call themselves a servant until they are actually asked to serve. Well she exemplifies a true servant and is a real credit to your company." James P. Austin, Deacon Cape Cod Bible Alliance Church Alfred, NY "I have to say that not only have you and your people dealt with us in a very professional way, but we also feel very 'blessed of the Lord' to have you on our side. Once again, 'thank you' for all of your help." Pastor Roger Gardner Lighthouse Christian Fellowship Bloomfield, CT "This is just a note to share with you how thoroughly pleased we are with all of the services we are receiving from Church Mutual Insurance. The service has been courteous and professional. Our needs have been attended to extremely promptly. We feel fortunate and blessed to have this relationship." Reverend Dr. Alvan N. Johnson Jr. Bethel A.M.E. Church New Buffalo, MI "Thank you so much for your expert handling of our claim when our steeple was damaged by the wind. We were very pleased with your prompt attention and your Claims Adjuster. He kept us informed as to the progress of the claim, and we are very pleased with the repairs." Rosemary Anderson, Council President St. John United Church of Christ Aransas Pass, TX "Everyone involved (with our claim) was very professional and pleasant to work with. I appreciate all that was done to make 'getting back to normal' a quick process." Pastor Bob Jayne Coastal Bend Family Worship Center Pampa, TX "We want to thank you for all your hard work regarding our burglary. We feel you have gone above and beyond the requirements of your job to help us. You have been so friendly and informative with us and we appreciate all you have done. We are blessed to have you and Church Mutual in our corner." Gayle Steward, Secretary Hobart Baptist Church Ooltewah, TN "In behalf of Ooltewah Baptist Church I want to express our sincere appreciation for the courteous and efficient manner in which your company and TennCo Adjusters handled our claims." Wayne Henry, Building and Grounds Ooltewah Baptist Church Oklahoma City, OK "I want you to know that I appreciate your integrity, dependability and professionalism. I have worked with Church Mutual in five different states and have been pleased each time. I plan to gladly recommend Church Mutual to our pastors . . . in fact, I have already done so." Dr. O. Wayne Brewer, Administrative Bishop (of Oklahoma) Church of God Sperry, OK "The Church and myself wish to express our very highest regards to yourself and Church Mutual for Mediation and the horrific burden you bore to see us thru this tragic situation." Tom Igler, Pastor Gospel Assembly Church Memphis, TN "Lynn's (claims adjuster) expertise, kindness, and promptness were proven factors in our time of sadness, when our church burned on August 5, that made our transition more acceptable.' " Elder Fred Coleman III, Finance Chairman Greater True Holiness Cathedral Columbia, SC "After submitting my request on your Web site, I further investigated and found Mr. Jurick as the representative for our county. I wrote him an e-mail off your Web site yesterday. LESS THAN FIVE MINUTES LATER, I had a telephone call from him--about 4:45 p.m. yesterday! We discussed a bit more about my insurance needs. This morning, at 9:15 a.m., I had another call from him with additional questions after he had already spoken to his people (my specific need is for Directors and Officers Liability insurance) and he will be out at my office at 11:30 tomorrow!! WOW!! I don't know if all your agents respond like that, but to say that I'm impressed by him as your representative is an understatement. And to receive your e-mail acknowledgement and action is also impressive. "Please pass on my commendation to your supervisors; I haven't witnessed such responsiveness in a long time. You folks must be doing something right!" Dr. Jim Roche, Director of Operations Crossover Communications International Wausau, WI "I just wanted to pass along a compliment and my thanks for the service we have received. Our congregation has been working to implement policies for the safety of our youth and children, and the adults who work with them. Several times I have called Church Mutual with questions about our coverage, and I have been more than happy with the response. I didn't get lost in voice mail, put on hold endlessly, or transferred through a series of people who didn't know anything. Instead, the phone was answered by a real human being after minimal voice mail, and that person quickly and pleasantly answered all my questions, and gave me more information which I hadn't known was there, but proved very valuable. We have begun using the Screen Now services, too, and they have made background checks easy and affordable. Thank you!" Karen Ebert, Pastor First United Methodist Church |
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