File a Claim

Providing the level of service you have come to expect from us is our highest priority. As we work to ensure the health and safety of our employees we are also experiencing an increase in call volume. We are encouraging our customers to use our online claim reporting website to report a new claim. It's an easy, safe and secure process to report a claim. Please click "Report your claim online" below now to report your new claim.

  • Online

  • Telephone

    Nurse Hotline for Injured Employee: Use our 24/7 nurse triage hotline, when no medical treatment has been sought, by calling 844-322-4662.

    All other Claims: To report a claim for first time, please call 800-554-2642, (option 2). Claims representatives are available to assist you during our normal business hours of 7:00am until 6:00pm CST Monday through Friday. We also remain on call round-the-clock and may be reached through our after-hours answering service

    Before you call, it is helpful if you have your account/policy number, a description of the claim, and phone numbers for key contacts which will allow claims representatives to process your claim promptly.

  • Fax

    Claims reporting forms are included with every Church Mutual policy. You can fax these forms - or forms you download from our website - to Church Mutual's Claims Department at (715) 539-4651.

  • Mail

    Claims reporting forms are included with every Church Mutual policy. You can mail these forms - or forms you download from our website - to us at:

    Church Mutual Insurance Company, S.I.
    P.O. Box 342
    Merrill, WI 54452-0342

    If your claim involves water damage or bodily injury, we recommend that you do not submit the claim through traditional mail. Any delay in reporting these claims can lead to more extensive damage.

  • Email

    All new claims should be emailed to ClaimsIntake@churchmutual.com. This is a dedicated email address box for newly reported claims and ensures the timely and efficient creation and assignment of your new claim. Continue sending mail and other claim related material for established & previously reported claims to claims@churchmutual.com

    If you'd like to email a form to us, please download from our website and email to claimsintake@churchmutual.com

  • Awards

    Awards and accreditations for Church Mutual.

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Church Mutual Insurance Company, S.I. (a stock insurer)
P.O. Box 357 | 3000 Schuster Lane | Merrill, WI 54452-0357
Telephone (800) 554-2642 or (715) 536-5577

© 2020 Church Mutual Insurance Company, S.I. All rights reserved. Protecting the Greater Good is a registered trademark of Church Mutual Insurance Company, S.I.

Church Mutual is a stock insurer whose policyholders are members of the parent mutual holding company formed on 1/1/20. S.I. = a stock insurer.