Sensor Logo
HELP

CM Sensor® Resources

CM Sensor FAQs

CM Sensor Quick Start Guide

Download Now



NEED ADDITIONAL SENSORS?

Click here to purchase additional sensors for your facility.

NEED HELP?

If you have additional questions or need help, please call (888) 531-4310 for live support and assistance. Please make sure you are near your CM Sensor kit when calling.


Frequently Asked Questions

Below are answers to frequently asked questions about the CM Sensor 24/7 temperature and water monitoring system.

What should I do if my sensor kit is showing offline?

How will the sensor installations benefit my organization?

How do the sensors work?

Why is my organization receiving this sensor equipment from Church Mutual?

How many sensors will I receive?

How do my sensors arrive?

Are the sensors easy to install?

Once I get my sensors, how quickly should I install them?

Where can I find help installing my sensors?

Where do I install the water and temperature sensors?

Where do I install the SmartBase?

Who do I call if a sensor is damaged or disconnected?

What happens if an alert is triggered at my facility?

What should I do if I receive an alert?

Do I have to monitor my sensor readings?

Can I check the output readings measured by my sensors?

What if the power goes out at my facility?

How do I update my contact information?

How do I return the sensors if I choose to leave the program?

What happens if I leave Church Mutual for a different insurance carrier?



General Information


What should I do if my sensor kit is showing offline?

You should first reset your sensor. To reset your sensor, open your CM Sensor app and navigate to "My Devices" to verify which sensor has not checked in. This will be indicated by a red exclamation point next to the device that has not checked in. Locate the sensor and reset it. On the bottom of the sensor pad is a small gray circular button. Press the button and release. The sensor should beep twice. To verify if the sensor has checked in again, refer to the app and confirm that "Everything is Fine".

If the sensors fails to check in, please follow the additional troubleshooting tips below or call Sensor Support. 888-531-4310

1. Sensor may be out of range. You can test this by bringing the sensor closer to the SmartBase, reset it and check the app for an updated check in date.
2. Sensor may need new batteries
top

How will the sensor program benefit my organization?

Your organization is not occupied 24 hours a day, seven days a week, making it susceptible to damage from water and water-related incidents such as leaking or frozen pipes. Church Mutual wants to help protect you from having to clean up, repair or replace your building by giving you a CM Sensor kit at no cost to help you monitor your facility around the clock from any location. The CM Sensor program is FREE, EASY to install and designed to ALERT you when water, temperature or power outages threaten your organization. Real-time notifications will alert you via phone, text or through the CM Sensor app so you can act quickly to prevent or reduce damage. top

How do the sensors work?

The sensors monitor conditions at your facility and detect changes in temperature and/or the presence of water. The sensors are battery operated and communicate data through a cellular connection to the SmartBase device. The SmartBase then transmits the data to a secure app portal where you or someone you have designated can view your sensor data at any time.

The water sensors send an alert if standing water is detected at your facility. This will allow you to act quickly on a possible water damage situation, such as a burst pipe or sump pump backup.

The temperature sensors can detect low temperatures within the building, perhaps caused by an open door, open window or heating system failure. These situations can lead to freezing water pipes and, in turn, water damage. top

Why is my organization receiving this sensor equipment from Church Mutual?

This technology provides significant improvement in detecting and preventing water damage caused by weather or mechanical failures in facilities across the country. Because of our success with this program, we are providing these risk control devices for new and returning customers in an effort to reduce losses. If you are uninterested in participating in the program, you can return your sensor technology to us at no cost – send your request to the CM Sensor team at sensorcustomer@churchmutual.com. top

Before you receive the sensors:


How many sensors will I receive?

Every organization receives a SmartBase and two sensors that monitor for presence of water and temperature changes. top

How do my sensors arrive?

Your sensors will be delivered to the address you provide during enrollment via a shipping service (e.g. FedEx). The package will be clearly marked as part of the CM Sensor program.top

Are the sensors easy to install?

Yes, the sensor kit was designed to be self-installed. There is quick start guide included in the package that can also be accessed HERE. The sensors do not require professional installation by an electrician or plumber. top

Once I get my sensors, how quickly should I install them?

To get the most value from the sensors and to protect your facility, we suggest you install within 10 days of delivery. The sooner your sensors are installed, the sooner your facility will be able to take advantage of the 24/7 monitoring system.top

Installation Information


Where can I find help installing my sensors?

An easy to follow quick start guide comes with your sensors. You can also call for live support and assistance at (888) 531-4310 or email support@getroost.com with any installation questions. top

Where do I install the water and temperature sensors?

Place your water and temperature sensor with a 4-foot tail in an area where water may spread. Use the enclosed clips to adhere the tail to the floor.

Put the second water and temperature sensor in an area where you might have a more localized water leak or freezing temperatures. top

Where do I install the SmartBase?

The SmartBase should be located within approximately 150 feet of the water and temperature sensors. Refrain from placing the SmartBase in a basement.

Who do I call if a sensor is damaged or disconnected?

When a damaged or disconnected sensor is discovered, please call for live support and assistance at (888) 531-4310. top

Alert Information


What happens if an alert is triggered at my facility?

If your facility triggers a sensor alert, a text, email or push notification is sent to the contact(s) you designated when you activated your sensors. However, when conditions are severe and require a high priority alert, the primary contact listed on your account may receive a call. top

What should I do if I receive an alert?

After being notified of an urgent condition, review the information in the notification and take appropriate action as necessary to remedy the situation and avoid a loss due to property damage. top

Additional questions:


Do I have to monitor my sensor readings?

No, alerts will be sent to you in the event of a potential issue. top

Can I check the output readings measured by my sensors?

Yes, you can! You can view your data readings via the CM Sensor mobile app. top

What if the power goes out at my facility?

Your SmartBase is equipped with a battery back-up. You will receive an alert letting you know that the power in your facility could be out. You will also receive an alert when the SmartBase's power is restored.top

How do I update my contact information?

Any time you'd like to change your sensor contacts, you can update that information via the CM Sensor mobile app. It is very important to make sure responsible responders are easily reached when alerts occur. top

How do I return the sensors if I choose to leave the program?

If you choose to leave the program, you can return your sensor technology to us at no cost – send your request to the CM Sensor team at sensorcustomer@churchmutual.com. top

What happens if I leave Church Mutual for a different insurance carrier?

If you are no longer a customer of Church Mutual, Roost will offer you the option to continue receiving the base services and any optional services by directly paying Roost the then-current direct-to-policyholder service fees via credit card. In the event that you elect not to continue paying for the service, Roost will attempt to reclaim the sensors by sending a prepaid shipping label to ship the sensors back to Roost. top

 
Already have CM Sensor equipment and need help?

Click here or call (888) 531-4310 for live support and assistance. Please make sure you are near your CM Sensor kit when calling.

If you received your CM Sensor equipment prior to July 2019, please call (844) 863-4646.

 
 
 
Join the Conversation! Facebook LinkedIn Youtube Instagram

Church Mutual Insurance Company, S.I. (a stock insurer)
P.O. Box 357 | 3000 Schuster Lane | Merrill, WI 54452-0357
Telephone (800) 554-2642 or (715) 536-5577

© 2022 Church Mutual Insurance Company, S.I. All rights reserved. Protecting the Greater Good is a registered trademark of Church Mutual Insurance Company, S.I.