File a Claim

Providing the level of service you have come to expect from us is our highest priority. As we work to ensure the health and safety of our employees we are also experiencing an increase in call volume. We are encouraging our customers to use our online claim reporting website to report a new claim. It's an easy, safe and secure process to report a claim. Please click "Report your claim online" below now to report your new claim.

  • Online

  • Telephone

    Nurse Hotline for Injured Employee: Use our 24/7 nurse triage hotline, when no medical treatment has been sought, by calling 844-322-4662.

    All other Claims: To report a claim for first time, please call 800-554-2642, (option 2). Claims representatives are available to assist you during our normal business hours of 7:00am until 6:00pm CST Monday through Friday. We also remain on call round-the-clock and may be reached through our after-hours answering service

    Before you call, it is helpful if you have your account/policy number, a description of the claim, and phone numbers for key contacts which will allow claims representatives to process your claim promptly.

  • Fax

    Claims reporting forms are included with every Church Mutual policy. You can fax these forms - or forms you download from our website - to Church Mutual's Claims Department at (715) 539-4651.

  • Mail

    Claims reporting forms are included with every Church Mutual policy. You can mail these forms - or forms you download from our website - to us at:

    Church Mutual Insurance Company, S.I.
    P.O. Box 342
    Merrill, WI 54452-0342

    If your claim involves water damage or bodily injury, we recommend that you do not submit the claim through traditional mail. Any delay in reporting these claims can lead to more extensive damage.

  • Email

    All new claims should be emailed to ClaimsIntake@churchmutual.com. This is a dedicated email address box for newly reported claims and ensures the timely and efficient creation and assignment of your new claim. Continue sending mail and other claim related material for established & previously reported claims to claims@churchmutual.com

    If you'd like to email a form to us, please download from our website and email to claimsintake@churchmutual.com

  • Claims Forms

    Property Loss Report
    For damage to any of your property except vehicles.

    Accident Report
    For Injury or property damage to others that may have been caused by you or your organization.

    Automobile Accident Report
    For injury or damage caused in an auto accident.

    Workers' Compensation (forms by state)
    For injury to an employee.

    For New York customers only:

    NEW! DD-1 Form - New York Direct Deposit Requirements/Form

    To receive your payment via electronic fund transfer, please complete and return the Direct Deposit Authorization form. If you choose to split your benefits between accounts you must complete a separate form for each account you would like your benefits distributed to and include the amount to be placed in each account.

    Once your request has been received, it may take up to three weeks to process. If additional information is needed your adjuster will contact you. The forms, or any claim documentation, can be sent with a clearly noted claim number via fax, email, or mail.


    For California customers only:

    NEW! SB 1159 - California Workers’ Compensation Reporting Requirement for COVID-19 | Form Instructions

    If you are notified of a Covid-19 diagnosis that is not alleged to be work related:

    For each case, complete a separate SB 1159 form, attached, and send to Claimsintake@churchmutual.com.

    If you are notified of a Covid-19 diagnosis that is alleged to be work related by the employee:

    1. 1. Complete SB 1159 form that is attached.
    2. 2. Complete Form 5020 — Employer's Report of Occupational Injury or Illness.

    For each case, complete both forms and email to Claimsintake@churchmutaul.com

    If you previously reported a Covid-19 claim, after July 5th, and the SB 1159 form has not been completed:

    Complete the SB 1159 form and send to Claimssupportcompliance@churchmutual.com. Follow this process for each case of this type. Be sure to include the claim number on the SB 1159 form.



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Church Mutual Insurance Company, S.I. (a stock insurer)
P.O. Box 357 | 3000 Schuster Lane | Merrill, WI 54452-0357
Telephone (800) 554-2642 or (715) 536-5577

© 2021 Church Mutual Insurance Company, S.I. All rights reserved. Protecting the Greater Good is a registered trademark of Church Mutual Insurance Company, S.I.

Church Mutual is a stock insurer whose policyholders are members of the parent mutual holding company formed on 1/1/20. S.I. = a stock insurer.