Claims Center

How to File a Claim

For non-life-threatening injuries to employees, please call our Nurse Hotline immediately. You have 24/7 access to a nurse at (844) 322-4662.

  • By Telephone

    We welcome initial reports of claims by telephone and many of our customers prefer this method. It is fast and allows for immediate human interaction. Claims representatives are available to assist you with any type of claim during regular business hours and through our answering service at any time for emergencies. When you call to report a claim, our claims representative will ask questions similar to those that are found on the claims forms.

    To report a claim other than an injury to an employee or to check the status of a claim by phone, call (800) 554-2642 (select Option 2).

    Non-emergency claims may be reported during regular business hours, which are 7:00 a.m. until 5:45 p.m. CST, Monday through Friday.

    Emergency claims may be reported at any time. Church Mutual claim staff remain on call round-the-clock and may be reached through our emergency answering service.

    Before you call, it is helpful if you have your account and policy numbers, a description of the claim or accident, phone numbers where you may be reached and any other facts regarding the claim that may help our claims representative process your claim promptly. If you are calling to report a workers' compensation claim, you also will need to complete a state-specific First Report of Injury form.

    A Church Mutual claims representative may process your claim directly with you or they may assign an adjuster in your area to assist in handling your claim. The adjuster reports to the claims representative, who will oversee the claims process for you. So, either way, you will receive prompt, fair and courteous treatment. If you have questions during the settlement process, you may call Church Mutual at (800) 554-2642 (select Option 2).

  • By Fax

    Claims reporting forms are included with every Church Mutual policy. You can fax these forms — or forms you download from our website — to Church Mutual's Claims Department at (715) 539-4651.

    A claims representative will follow up with you by telephone, mail or email.

  • By Mail

    Claims reporting forms are included with every Church Mutual policy. You can mail these forms — or forms you download from our website — to us at:

    Church Mutual Insurance Company
    P.O. Box 342
    Merrill, WI 54452-0342

    A claims representative will follow up with you by telephone, mail or email.

    If your claim involves water damage or bodily injury, we recommend that you do not submit the claim through traditional mail. Any delay in reporting these claims can lead to more extensive damage — such as mold damage — and cause delays in getting appropriate treatment for injured persons.

  • Online

    Submitting a claim has never been easier. Use the appropriate Online Reporting form to provide all pertinent information for your claim, and click submit.

    A claims representative will follow up with you by telephone or email.

    Go to File a Claim Online

  • By Email

    You can use email to notify us of a claim and to correspond during the settlement process. Initial email claims reports should be sent to claims@churchmutual.com.

    If you notify us via email, please provide a description of the damage or injury, including how and when it occurred. For injuries, provide the name, address and phone number of the injured person(s). Please also provide your name, policy and account numbers and the name and address of the Named Insured on your policy. So that we can respond to you in a timely fashion, include your phone number and the best time to reach you.

    A claims representative will follow up with you by telephone or email.

  • Download Claims Forms Online

    Our claims reporting forms are available in PDF format to download. Click here to download the forms. To use these forms you will need Adobe Reader®.

    You may download, print and submit the form(s) via mail or fax (see above for address and fax number).

    A claims representative will follow up with you by telephone, mail or email.

 
 
 

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Church Mutual Insurance Company | P.O. Box 357 | 3000 Schuster Lane | Merrill, WI 54452-0357 | Telephone (800) 554-2642 or (715) 536-5577 | Copyright 2015