Recognition

Award in Innovation

Church Mutual Insurance Company has been recognized for its entrepreneurialism and innovation by the National Association of Mutual Insurance Companies, or NAMIC, for its Sensor Technology Program.

The Award in Innovation was created in 2014 to recognize mutual insurers that exemplify the vision and entrepreneurialism it takes to stay relevant in changing times. Whether the ideas are big or small, each innovation is crucial to keeping the insurance industry strong and stable for the future. NAMIC is a 120-year-old national organization of mutual insurance companies based in Indianapolis, Indiana.

"We are pleased and proud to be recognized by our peers as a company that is using Internet of Things (IoT) technology to help protect our customers," said Kevin Root, Church Mutual, senior vice president - operations. "We will continue to explore innovative ways to use technology to create new and better solutions for our customers' operations."

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Celent Model Insurer Award

Church Mutual Insurance Company has been recognized by Celent for innovation and emerging technologies for its Sensor Technology Program. Celent is a global research and advisory firm for the financial services industry.

Celent's awards annually recognize the best practices of technology usage in different areas critical to success in insurance. More than 100 nominations were submitted by insurance companies and technology vendors for these awards.

"Being recognized by Celent as a leader in innovation and emerging technologies highlights our commitment to help our customers," said Cheryl Kryshak, Church Mutual's vice president of risk control.

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Ward's 50

For the third consecutive year and 12th time overall, Church Mutual Insurance Company in 2017 has been named to the Ward's 50 Top Performing Property and Casualty Insurers.

The Ward Group, an Aon Hewitt company, is the leading provider of benchmarking and best practices studies for insurance companies. Each year, it analyzes the financial performance of nearly 3,000 property and casualty insurance companies in the U.S., including industry leaders such as GEICO, Progressive, Allstate and Travelers.

"Recognition from this industry-leading organization for the third year in a row affirms our reputation as a market-leading company," said Rich Poirier, president and CEO of Church Mutual.

Center of Excellence

MERRILL, Wis. - Church Mutual Insurance Company's National Customer Service Center has been recertified for the ninth year as a Center of Excellence by BenchmarkPortal.

"I am very proud that we have been able to showcase our dedication to our customers with this recertification for the ninth consecutive year,” said Rich Poirier, Church Mutual's president and CEO. "It reflects the best-in-class service we provide to our customers and showcases our commitment to protecting the greater good."

The 2017 recertification is based upon best-practice metrics drawn from objective and quantitative data audited and validated by BenchmarkPortal researchers.

Among Church Mutual's service center's performance indicators:

•Average speed of answer of 10 seconds, almost three times faster than the property casualty insurance industry average (33.65 seconds)
•Percentage of dropped calls (1.78) far lower than the industry average (3.53)
•Average time in queue (12 seconds), far below the industry average (47.81 seconds)
•Average hold time (20 seconds), less than half the industry average (50.53 seconds)

“Customer service is not an easy task,” said Amy Genisot, commercial operations manager at Church Mutual. “These results are a direct reflection of the hard work, passion for excellence and dedication the customer service professionals at Church Mutual strive to achieve. I couldn’t be more proud than I am of this group.”

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A.M. Best

Church Mutual is among only 70 out of approximately 3,000 United States property and casualty insurers to hold an "A (Excellent)" rating with prestigious industry analyst A.M. Best Company for 50 years or more.

The company's present "A" rating comes with a "stable outlook."

Our financial size class is X, meaning our policyholder surplus is between $585 million and $750 million. The rating reflects Church Mutual's strong capitalization, prominent position in the religious institutional marketplace and management's extensive knowledge of this specialty niche market. The company also benefits from its low-cost, countrywide direct distribution system and geographic diversification throughout the United States.

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Wisconsin 75

Church Mutual Insurance Company was named to the prestigious Wisconsin 75 list of top private companies for 2017 by Deloitte US in October.

The annual Wisconsin 75 ranking and recognition program showcases the economic contributions of the state's largest privately and closely held companies, which provide "a stable foundation during challenging times" and "an engine for growth and innovation," according to Deloitte.

Nominees for each year's Wisconsin 75 awards must be headquartered in Wisconsin, be privately or closely held and produce at least $50 million in annual sales. Winners were recognized by Deloitte in a celebration event held at Discovery World in Milwaukee and attended by some of the state's most prominent business leaders.

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