Tropical Storm Chantal:
If you're in the storm's expected path, take these last-minute safety steps.
Prepare now.
Addressing Common Queries and Concerns
If you have questions, you’re not alone. We’ve compiled customers’ commonly asked questions, and we’re answering them in thorough detail here.
It is recommended to review your insurance policy annually or whenever there are significant changes in your house of worship's operations, property or activities. Regularly assessing your coverage ensures that you have adequate protection and can make any necessary adjustments based on evolving needs.
A house of worship should consider obtaining general liability insurance to cover accidents or injuries on the premises, property insurance to protect against damage to buildings or belongings and management liability insurance to safeguard against lawsuits related to leadership decisions.
Yes, it is recommended for houses of worship to have insurance coverage to protect against potential risks and liabilities that may arise, such as property damage, theft, accidents or lawsuits.
Insurance can safeguard assets, cover legal costs and help mitigate potential risks,allowing nonprofits to focus on their mission without worrying about potential financial setbacks.
Nonprofit insurance is specifically designed to address the unique risks and needs of nonprofit organizations. It provides coverage tailored to protect against liabilities common in the nonprofit sector, such as general liability insurance, employment-related practices liability insurance (EPLI) and workers’ compensation insurance.
We’re proud to provide specialized coverage to purpose-driven nonprofits and human services organizations, food-related organizations, shelters and overnight facilities, arts and cultural organizations and many more.
Schools and educational institutions should review their insurance policies annually or whenever there are significant changes to their operations, services or property. Regular policy reviews can ensure that the institution has adequate coverage and can make necessary adjustments based on evolving needs or regulatory changes.
School events and extracurricular activities can be covered by insurance, but it depends on the specific policy and coverage. It is important to review the insurance policy or consult with us to ensure that events and activities are adequately covered.
Schools and educational institutions should consider obtaining general liability insurance to cover accidents and injuries on the premises, property insurance to protect buildings and belongings, professional liability insurance for educators and staff members, workers' compensation insurance for employees and possibly cyber liability insurance for data security risks.
It is important to review and update your insurance policy annually or whenever there are significant changes in your camps, schools or outdoor programs. Regularly assessing your coverage ensures that you have adequate protection and can make any necessary adjustments based on evolving needs, activities or property changes.
Depending on the nature of your outdoor programs or camps, it may be beneficial to consider event cancellation insurance to protect against severe weather, natural disaster or other unforeseen events that may lead to event cancellation or disruption.
Camps, schools and outdoor recreation programs should consider obtaining general liability insurance to cover accidents and injuries, property insurance to protect against damage to buildings or equipment, professional liability insurance for instructors and possibly workers' compensation insurance for employees.
Property insurance can provide coverage for losses resulting from natural disasters such as earthquakes, hurricanes or floods. However, specific coverage may vary, so it's important to review your policy and discuss any additional endorsements or riders with Church Mutual.
Several factors influence property insurance costs, including the value of your property, location, construction type, security measures, claims history and the desired coverage limits.
Assessing the value of your property and its contents, including buildings, equipment and inventory, is crucial. Working with an experienced insurance provider like Church Mutual can help you accurately evaluate your assets and determine the appropriate coverage limits.
Property insurance covers physical assets such as buildings, equipment and contents against risks like fire, theft, vandalism and natural disasters.
The amount of liability insurance coverage you need depends on various factors, including the nature of your business, the risks involved, and the industry standards. It is advisable to work with your insurance provider to assess your specific needs and help determine the appropriate coverage limits.
There are various types of liability insurance, including general liability insurance, professional liability insurance (also known as errors and omissions insurance) and umbrella liability insurance, among others.
Liability insurance is important because it can help protect you or your business from potentially devastating financial losses due to legal claims.
Liability insurance provides financial protection against claims or lawsuits resulting from injuries, accidents or property damage caused by you or your business. It can cover legal defense costs and potential settlements or judgments.
In most jurisdictions, workers' compensation insurance is required for businesses that have employees. The specific legal requirements vary by location, so it is important to consult the regulations in your area to determine if you need coverage.
Workers' compensation insurance can provide wage replacement and medical benefits to employees who suffer work-related injuries or illnesses.
The final audit statement will be mailed after the audit is processed. It will breakdown the audit by each code.
Generally, the estimated payrolls on the policy were lower than the actual payrolls reported causing an increase.
Even though your coverage is cancelled, the payroll information we are requesting is for the period coverage was provided.
You can submit a revised audit making note of the corrections and why. It will be reviewed to determine if a revised audit should be processed. Or you can contact us by email at premiumaudit@churchmutual.com and ask if a correction is needed.
You can submit the audit via fax, email or online. If the audit is late, there's no penalty, but timely submission is encouraged to avoid additional charges. A spreadsheet or report from accounting software can be used, provided it contains necessary details and excludes personal identifiable information.
This value is determined by using the fair market value of similar accommodations in the vicinity or you can write, 'Yes' in the column and we will use our standard yearly rate.
Report all gross wages, including bonuses, housing allowances and health insurance premiums paid by employees. Do not include reimbursements like mileage or utilities. For contractors, only include the amount paid for labor, not materials.
Include anyone who received a W-2 or 1099 during the audit period, such as past employees and contractors. Contractors with their own workers' compensation coverage need not be listed.
The audit period is the same as your policy period, looking back at the prior year. It's essential for workers' compensation coverage, as it's based on estimated payroll. When your policy expires, we send out the audit form to gather the actual payroll for the audit period. Each state bureau requires we obtain payroll audit information at the end of the policy term. This is also a condition of your workers' compensation policy.
The following options are now available:
Visit ChurchMutual.com, hover over “Log-in” in the upper right of the navigation bar, click “Customer Portal” and follow the prompts.
There are two ways to register for the new customer portal:
For a new policy, your desired payment plan should be communicated to your sales representative, broker or agent. The payment plan will be carried forward upon policy renewal and can be changed through the Church Mutual Customer Portal.
No. We will continue to offer an annual, 2-pay, 4-pay, and monthly installment payment plan. You may select and change your plan via the Customer Portal.
Paperless billing will be offered through the Church Mutual Customer Portal to allow for expedited delivery of your billing statement. Timely payment can be made by utilizing the Church Mutual Customer Portal to make a payment or to enroll in AutoPay.
Yes. Billing terms will change from one month (28, 30 or 31 days) to 25 days.
Policies will move to the new system upon renewal. This varies by policy effective date.
Billing statements from the new system have a new design and provide a detailed itemization of policy charges and payments. They are also available as downloadable PDFs in the Church Mutual Customer Portal.
Combined payments may be misapplied, which could result in late fees or policy cancellation.
No. Payments must be made separately to avoid misapplied payments, policy cancellation(s) or late fees.
Policies are moved to the new billing system upon renewal. If you have multiple policies with different effective dates, you may receive a billing statement for policies that are still in the old billing system and a separate statement for policies that are already in the new billing system. Please review and pay each bill separately. As they renew, all your policies will be moved to the new billing system and you will no longer receive separate statements.
Church Mutual® is modernizing our billing system. As part of this upgrade, we are transitioning to a new third-party payment processor. The new billing system will allow for expanded self-service features through the Church Mutual Customer Portal.
Immediately for the new billing system and same day for the old billing system.
Contact us immediately at (800)-554-2642. We’ll work with you to resolve any issues caused by the transition.
The automated phone system (IVR) will be down from Nov. 6, 2025, to Dec. 5, 2025. During this time, you can pay online or by check. Billing representatives can assist with bank account payments. After Dec. 6, 2025, you will again be able to pay your bill via phone.
Yes. Once newly enrolled, AutoPay will apply to all policies under your account. You are unable to exclude individual policies from AutoPay.
For security reasons, saved payment methods (wallet) will not transfer to our new billing system. Please re-enter your preferred payment method through the Church Mutual Customer Portal.
The AutoPay enrollment option will be temporarily unavailable from Nov. 6, 2025, to Dec. 5, 2025. During this period, payment can be made using the one-time payment option in the portal or mailed using the payment remittance coupon attached to your billing statement. You can begin enrolling in AutoPay on the Church Mutual Customer Portal beginning Dec. 6, 2025.
Yes. AutoPay payments will not occur for bills dated Nov. 6, 2025, or later. AutoPay will need to be reestablished after Dec. 6, 2025, through the Church Mutual Customer Portal.
Go to churchmutual.com/epay to pay your bill. Based on the format of your billing statement, directions will be provided regarding the next steps to make a payment. Billing statements from the new system have a new design and provide a detailed itemization of policy charges and payments. Payment may also be mailed using the payment remittance coupon attached to your billing statement.
Yes. This fee structure applies to billing statements beginning Nov. 6, 2025. The late fee, reinstatement fee, NSF fee and increased installment fee are charged for policies billed by the new billing system. Policies billed by the old billing system will retain the previous fee structure until they are moved to the new billing system, upon policy renewal. The credit/debit card fee is charged for all payments regardless of whether the payment applies to the old billing system or the new billing system.
The new system may include:
Billing statements from the new system have a new design and provide a detailed itemization of policy charges and payments.
For billing or payment questions, call Church Mutual Customer Service at (800)-554-2642.
You won’t be able to use saved payment methods for one-time or AutoPay transactions.
Your payments will not be processed automatically. You’ll need to pay manually until you re-enroll.
Go the churchmutual.com/epay to pay your bill. Based on the appearance of your billing statement, directions will be provided regarding the next steps to make a payment.
