24/7 Travel Assistance
AIG WorldRisk® includes 24-hour access to a staff of doctors, nurses and multilingual, multicultural travel assistants. They stand ready to help all your expatriate or traveling employees and volunteers, along with their spouses, children or other traveling companions.
Multilingual travel assistants are here to help you get information on immunization requirements, appropriate medical exams and treatments, passport and visa requirements, weather and travel hazards.
We can provide immediate telephone advice if baggage is lost or delayed by a carrier. This service also notifies the appropriate authorities of a traveler's lost passport and provides directions for replacement.
We can replace your lost or stolen airline ticket by arranging payment through your credit card. Prepaid tickets can be delivered by mail courier or collected at an airline counter. In addition, hotel reservations can be arranged.
If you need emergency cash, we can provide cash in coordination with your finances, through banks, consulates, hotels and Western Union.
We arrange help from local attorneys, embassies and consulates. Bail, cash advances or guarantee of payment for your legal services can be arranged through your financial resources. Also, we keep a communication link open among you, your family and your employer.
We have a central location for translation and communication during emergencies. We provide advice on contacting and using services available from consulates, government agencies, translators and other service providers that can help with travel-related problems.
Travel Medical Emergency Services
If a medical problem occurs, we are here to help you.
We can help you obtain local medical care, monitor the quality and cost of the hospital treatment, confirm travel medical expense insurance, guarantee payment to the provider of medical services using your insurance and financial resources and arrange the payment of noninsured medical expenses.
We can maintain contact between local and personal physicians; arrange shipment of prescription drugs, medical equipment and prescription lenses; provide your medical records; and maintain daily contact among patient, family, employer and physicians.
Evacuation and Repatriation
If an unforeseen medical emergency requires you to be evacuated to a treatment facility, we can coordinate your emergency medical evacuation. We also can coordinate the repatriation of remains in the event of a death.
Emergency Message Center
In case of an emergency, you can leave or receive emergency messages. You also can store messages for up to 72 hours. All you have to do is call and leave your message.
Filling out paperwork in a foreign country can be confusing. We can help you complete insurance and medical claims forms. In addition, this service can help you verify your insurance coverage and guarantee payment to a medical provider based on the confirmation of your insurance benefits or your credit card.