What Our Customers Say
This is a sampling of letters we receive from satisfied customers from all around the country. Select a city to go directly to a specific testimonial or scroll through them all.
"Church Mutual is a class act, and (your claims service representative) Polly was an angel to work with. She was so caring and considerate and I truly appreciated all her care of me. I wasn't just a claim number. Even my physical therapist said she had worked with hundreds of providers and had never worked with a company like Church Mutual, or an employee like Polly."
Military Street Baptist Church
"I would like to let you know that you have an outstanding employee, Michelle Roberge. I have dealt with a lot of people both within the workplace and outside as a customer. She is over the top the best in responding, processing and communicating quickly and clearly. She knocked my socks off! She is the best."
Hope Presbyterian Church
North Little Rock, AR
"We were so grateful to have our insurance with Church Mutual. You answered all our questions in such a helpful, friendly manner, and the company came through with the needed funds in a timely fashion. And, of course, we intend to stay with Church Mutual."
Barbara McDonald, Clerk
First Church of Christ, Scientist
"I would like to say that we are more than satisfied with the prompt service and the adjustment we received, it was much more than I had expected."
Ron Ivie, Pastor
Immanuel Baptist Church
Lake Oswego, OR
"In the past three years, I can say that I have been more than pleased with the claims persons in Wisconsin and their ability to have an adjuster out within 24 to 48 hours when necessary. They are extremely prompt in paying also. I have found Church Mutual to be extremely fair. Our Insurance Committee, Finance Committee and the Board of Trustees feel Church Mutual is tops."
Insurance Administrator, Finance Assistant
The Diocese of Oregon
"Our church officers join me in thanking you for your excellent, timely and compassionate service. We are grateful."
Reverend Dr. Gordon Neil Butcher
Edgewater Presbyterian Church
"How can I express thanks to you for covering the damages to our church when the estimate was never sent to you in the appointed time frame. You certainly went 'to bat' for us to cover our loss. This proves that we carry our insurance with the BEST company available."
Norma L. Mueller, Treasurer
Trinity Evangelical Lutheran Church
Platte Woods, MO
"Both myself and my parish have had coverage from Church Mutual for a goodly number of years. The response and treatment received on this claim only re-enforces our decision and assures us that we will continue our coverage with your firm for the years to come."
Pastor R. R. Krueger
Christ Lutheran Church
"I'm writing to express my deep appreciation for the excellent services of our agent, Mr. Keith Bell. Mr. Bell gives Mount Shepherd Retreat Center unqualified attention and service. On a scale of one to ten with ten being excellent, he rates a 20.' We were recently approached by another insurance company seeking our business. Their rates were lower. But we recalled the excellent coverage we have through Church Mutual and, most importantly, Mr. Bell's knowledge of insurance, especially as it related to camping, and decided that paying the higher premium was worth it."
Reverend Kent Shrader, CCD
Mount Shepherd Retreat Center
"It has been just a week since a possible tornado hit our church. We were devastated at the amount of damage it created and it seemed hopeless that we could get the buildings useable for Sunday services. I phoned the 1-800 number of your company early Tuesday and immediately you responded with such courtesy and concern expressed by the person I talked with, and also the person you appointed to come and be the adjuster was so gracious and understanding. A clean-up crew arrived that day and began to work on the damage in such a timely manner that we had all of our facilities for use yesterday, Sunday. I just have to say thank you for the quick and effective way you responded!"
Dr. Bill Coulter, Senior Pastor
Living Word Church of the Nazarene
Weeping Water, NE
"We appreciate all that you have done for us during this time for our church. Your help with our loss has been superb."
Reverend Roger Walterhouse
Faith Missionary Church
"My business relationship with Church Mutual began in the mid 1970s and has continued, uninterrupted, to the present. On at least two occasions churches I pastored were covered by local agents and companies. As we moved toward a business approach to comparing policies and competitive costs, Church Mutual consistently offered us the best coverage with the lowest premium. It makes sense as one understands the company is committed to the task of insuring only church and church-related buildings and real estate. Church Mutual is well versed in the unique insurance needs represented by all sized churches and staffs. I recommend Church Mutual to the congregations of the Wisconsin United Methodist Annual Conference. You will find them to be highly professional and faithful to their mission."
Reverend Roger W. Clapp
Portage United Methodist Church
"On behalf of God's church at Bear Cove, we want to thank you for all the hard and extra work that you did in handling our tornado damage and insurance claim. We are well pleased with your diligence and willingness to work with us."
Dave Shelley, Pastor
Bear Cove Baptist Church
"Church Mutual was there with help when we needed them."
Daniel L. Lush, Pastor
First United Methodist Church
"Although the initial impetus to consider Church Mutual as our insurance carrier was a cost savings of over $1200 per year for our historic buildings, I have since found that it has been very beneficial to deal directly with you as a representative who has been readily available to clarify our coverage issues. You made sure that we had adequate insurance in all areas dealing with property, liability, workman's comp, boiler and trustee coverage. You pointed out some repairs that we needed to accomplish before your coverage kicked in. Those repairs prevented future problems and avoided what would have been more costly repairs if left unattended. You have been responsive in clearing up any questions of coverage, and your billing department has been helpful in clarifying the most effective payment methods for the three different policies that we now have. Dealing with you and your associates has resulted in a very satisfactory relationship, and we are satisfied in having switched to your company."
Spike Vrusho, Treasurer
Unitarian Universalist Society in Stamford
Upper Marlboro, MD
"Thank you for the fantastic service that you provided for us during our recent loss. Your quick turn-around and payment are an encouragement, and helped us replace and repair the items involved. Once again, Church Mutual proves itself to be the compassionate and efficient company I have been involved with since the mid 80s! I have never regretted our decision to insure with Church Mutual, and look forward to a mutually satisfying relationship in the years ahead. May the Lord bless and prosper you as you provide your vital services."
Dave Owczarski, Pastor
Fellowship Baptist Church
White Plains, KY
"We are completely satisfied with the final results, and we are overwhelmed by the attention given to this matter by you and everyone on Church Mutual's staff that we dealt with during this situation. Everyone acted in a very professional manner every time we contacted you with questions or situations. We certainly will and have recommended your company to our pastor friends and leaders of churches in our denomination as well as others."
Rev. John Shoulta
Mt. Carmel Cumberland Presbyterian Church
Colorado Springs, CO
"Your representative proved to be an excellent listener and ready, willing and able to assist us more than her responsibilities as a Church Mutual representative required. For this we are deeply grateful."
Rev. Michael J. McMahon
Servants of the Holy Family
Orland Park, IL
"Just a note to say thanks for the kindness and courtesy you afforded us in our recent insurance claim. It wasn't a big claim but, at the same time, you folks at Church Mutual didn't have to take my word for it either. The claim involved cash and there was no way I could absolutely document it. What I'm trying to say is that you obviously trusted us, as we trust you. And that's the basis of any kind of solid relationship. It's nice when one is touched by the 'best of the human spirit.' And this is one example of that."
Don Borling, Pastor
All Saints Lutheran Church
"I am very happy with the service given by you and your agency, and especially by Church Mutual over our recent claim. Not only did you handle the reporting of the claim very quickly, but the claims agent, contacted me the next morning, and she made the arrangements for a claims payment faster than I have ever seen an insurance company act. I made the claim with you on a Tuesday morning, and by Saturday the claim check was in my hand with the afternoon mail. If any other organization wishes to find out about the success of Church Mutual, I will be happy to testify on the company's behalf."
Father Kevin Vaillancourt, Pastor
Our Lady of Guadalupe Church
"We would like to recommend Church Mutual Insurance Company to other churches who would be interested in being covered by a reliable company. Please feel free to use this letter as a recommendation from this pastor who has had Church Mutual insurance for over 21 years."
Pastor Bobby Rorrer
Lawsonville Road Baptist Church
"We are writing to tell you of the outstanding job we feel you and your company have done for us. We were surprised to learn that the boiler coverage you now offer on our policy has saved us over $275. This again demonstrates the progressive approach your company takes in providing our church's insurance needs."
Fred Gates, Finance Committee Chairperson
United Methodist Church of Girard
"Just wanted to put in writing how much I appreciate all that you do for this office. With two districts and all the individual programs that we have under our umbrella, we do seem to generate a lot of questions. You have always been prompt in returning phone calls; given me what information is needed in the form needed; and most gracious in responding to all my concerns. Thank you for being so approachable and for doing your job so well."
Sandy Theiss, Business Manager
The United Methodist Church in Northern Virginia
"I would like to thank Church Mutual for the extraordinarily prompt response to our claim for our stolen garden tractor."
Becky Adams, Administrator
St. Peter's-by-the-Lake Episcopal Church
"I want to thank you and Arkansas Insurance Adjusting for their fair and equitable estimate and your prompt payment of the claim that made these needed repairs possible. I am deeply grateful and humbled by your excellent service."
Pastor David Hines
Mt. Moriah Community Church
Savannah, GA (2)
"Thank you for your loving service, which we so much appreciate. You make a positive difference in our world."
Reverend Margee Grounds, Minister
Unity Church of Savannah
"Thank you so much for your prompt attention to and handling of this claim. Your quick, immediate and kind way of dealing with this loss is only another confirmation that Church Mutual Insurance is the only insurance for churches and pastors."
Steven L. Hughes
First Free Will Baptist Church
"I am particularly grateful for the manner in which Dawn Lemke responded to every single request I made of her on behalf of my client. The fact that this case was resolved in an incredible 28 days speaks to Ms. Lemke's commitment to the insured and, in my view, she also managed to save a significant amount in litigation costs."
Lee A. Coppock
David A. Paul & Associates, P.A.
"Though I outlived three score and ten by 11 years, I'll still rank you in the highest group of my experiences. I certainly wish you the best of everything, the rest of your life, and when I die, I'll send all of the good angels that have been taking care of me to you. Thanks, again."
Overland Freewill Baptist Church
"I am writing to compliment you on your very efficient and friendly staff who have helped me with the various questions I have had concerning the insurance policies our church has with your company. While your menu system is speedy and easy to use, it is your personnel who make your company stand out. Over the years, I have called many different businesses with questions, so I have a vast reservoir of experience to compare your staff with. And your people are just fine! Thank you from a volunteer church treasurer who knows good service when she receives it!"
Elizabeth P. Minney, Treasurer
First Baptist Church
"After hearing several horror stories about workman's comp and how difficult it has been for some people to process their claims, we are thankful that you have shown nothing less than courtesy, efficiency and kindness towards us. Thank you so much for making this journey of pain, suffering and trials so much easier to bear. We know the Lord is working through you and your company in our behalf and we feel blessed. We would recommend Church Mutual without hesitancy to anyone."
Mrs. Kathy Krey
Mt. Elim Bible Camp
"I want to take this opportunity to convey our appreciation for the superb assistance provided us by Mr. Jim Bednarski. His handling of our claim made an otherwise challenging ordeal much easier. He was always available to us during the project and always provided clear and concise answers to our many, many questions."
Pastor Doug Clements
Calvary Missionary Baptist Church
"We, the members of the Shiloh Baptist Church Trustee Ministry, cannot properly convey how much we sincerely appreciate the haste with which you were able to expedite the check to get our heating system taken care of. Church Mutual has certainly been a savior for us during this past year, and has sustained us as we continue to do God's work."
Gwendolyn Blackburn, Secretary, Trustee Ministry
Shiloh Baptist Church
"I again want to thank you for the kind and considerate way in which Church Mutual handled my claim. The house is back in good condition and sealed up tight again. Thank you for the way you helped to put things back."
Reverend Ronald Douglas
Emmanuel Baptist Church
"I want to express appreciation on behalf of the congregation and staff for the overview presentation you made on May 29th. Thank you for being so well prepared and devoting your evening to us. We heard many positive comments about the extensive insurance policy and your clear explanations about our coverages. We are grateful for your work."
Reverend Kurt Stone
Shirley - Wilkinson Community United Methodist Church
St. Paul, MN
"Mount Olive Lutheran Church and Church Mutual Insurance Company have stood together for many years. We have always considered Church Mutual an insurance company that has a hallmark of honesty and integrity. When you have men and women the caliber of Bill Conrad (adjuster) it couldn't be any different. Thank you for your outstanding service."
Glover Dohman, Property and Grounds Chairman
Pastor Carl Henkel
Mount Olive Evangelical Lutheran Church
"I just want to take a moment to thank you again for all your prompt attention to this matter (claim). I can honestly say I have never dealt with such a cooperative and professional agency."
Cindy Tudor, R.N.
"Your Customer Service Representative took the time to understand completely what my questions and concerns were about our insurance needs. She truly did exactly what she promised in a VERY expedient time. As we know, everyone wants to call themselves a servant until they are actually asked to serve. Well she exemplifies a true servant and is a real credit to your company."
James P. Austin, Deacon
Cape Cod Bible Alliance Church
"I have to say that not only have you and your people dealt with us in a very professional way, but we also feel very 'blessed of the Lord' to have you on our side. Once again, 'thank you' for all of your help."
Pastor Roger Gardner
Lighthouse Christian Fellowship
"This is just a note to share with you how thoroughly pleased we are with all of the services we are receiving from Church Mutual Insurance. The service has been courteous and professional. Our needs have been attended to extremely promptly. We feel fortunate and blessed to have this relationship."
Reverend Dr. Alvan N. Johnson Jr.
Bethel A.M.E. Church
Aransas Pass, TX
"Everyone involved (with our claim) was very professional and pleasant to work with. I appreciate all that was done to make 'getting back to normal' a quick process."
Pastor Bob Jayne
Coastal Bend Family Worship Center
"We want to thank you for all your hard work regarding our burglary. We feel you have gone above and beyond the requirements of your job to help us. You have been so friendly and informative with us and we appreciate all you have done. We are blessed to have you and Church Mutual in our corner."
Gayle Steward, Secretary
Hobart Baptist Church
Oklahoma City, OK
"I want you to know that I appreciate your integrity, dependability and professionalism. I have worked with Church Mutual in five different states and have been pleased each time. I plan to gladly recommend Church Mutual to our pastors . . . in fact, I have already done so."
Dr. O. Wayne Brewer, Administrative Bishop (of Oklahoma)
Church of God
"The Church and myself wish to express our very highest regards to yourself and Church Mutual for Mediation and the horrific burden you bore to see us thru this tragic situation."
Tom Igler, Pastor
Gospel Assembly Church
"After submitting my request on your Web site, I further investigated and found Mr. Jurick as the representative for our county. I wrote him an e-mail off your Web site yesterday. LESS THAN FIVE MINUTES LATER, I had a telephone call from him--about 4:45 p.m. yesterday! We discussed a bit more about my insurance needs. This morning, at 9:15 a.m., I had another call from him with additional questions after he had already spoken to his people (my specific need is for Directors and Officers Liability insurance) and he will be out at my office at 11:30 tomorrow!! WOW!! I don't know if all your agents respond like that, but to say that I'm impressed by him as your representative is an understatement. And to receive your e-mail acknowledgement and action is also impressive.
"Please pass on my commendation to your supervisors; I haven't witnessed such responsiveness in a long time. You folks must be doing something right!"
Dr. Jim Roche, Director of Operations
Crossover Communications International
"I just wanted to pass along a compliment and my thanks for the service we have received. Our congregation has been working to implement policies for the safety of our youth and children, and the adults who work with them. Several times I have called Church Mutual with questions about our coverage, and I have been more than happy with the response. I didn't get lost in voice mail, put on hold endlessly, or transferred through a series of people who didn't know anything. Instead, the phone was answered by a real human being after minimal voice mail, and that person quickly and pleasantly answered all my questions, and gave me more information which I hadn't known was there, but proved very valuable. We have begun using the Screen Now services, too, and they have made background checks easy and affordable. Thank you!"
Karen Ebert, Pastor
First United Methodist Church
"We, the Morris Creek Baptist Church family, would like to offer our sincere thanks and gratitude for your professionalism and swiftness in processing our claim when our sanctuary was recently damaged by a severe thunderstorm. Your team came in, assessed the damage, and went to work. It is very comforting to know that Church Mutual stands by its claims. Again, our sincerest thanks to you and all those involved in the cleaning up and the fixing up that needed to be done."
Theodore Byrd, Chairman of Trustees
Morris Creek Baptist Church
"We would like to take this opportunity to thank you for the timely, professional service you have provided our congregation."
Larry Robison, Deacon
Meigs Baptist Church
"I am writing to commend your organization for its excellent service. As one of the thousands of customers your company covers, I am always impressed with the high level of personal attention I receive each time I call for assistance. Each experience with your service center begins, continues, and ends with the most delightful, competent, and helpful people I have ever dealt with.
"As a servant leader in Worldview Academy, I am very aware of the absolute need to have not just good but great team members in every area of an operation, especially those areas that interface with potential or existing clients.
"Thank you for providing a service such as insurance with enthusiasm and joyfulness."
Randy Sims, Executive Director
"This letter is to express our appreciation for the performance of your company during our association with you since March 1998.
"John Laws has been an excellent agent of Church Mutual. He is always very kind, helpful, and returns our calls promptly.
"Payment of our claims has always been very timely with great expertise from your representatives."
Michael Couch, Pastor
Overland Park, KS
"I recently joined Grace Church of Overland Park, and one of my duties is risk management/insurance. Needless to say, I was overwhelmed, and asked Melissa Hoover to come to our site to review our insurance portfolio.
"Melissa was very well-prepared, and spent over an hour with me and our Facilities Manager, answering most questions on the spot, and followed up within 24 hours on other items. Since then she has been a wealth of information for us--she has treated every question with respect, and let us know that we are a valued client.
"I have also had occasion to call the 800 number with questions, and have been extremely impressed with the courtesy and expertise displayed by the staff.
"Thank you for the excellent service--Church Mutual is truly living up to its mission statement."
Larry Shaw, Accountant